Shipping policy
SHIPPING POLICY
Thank you for shopping at Rover & Whiskers! We are dedicated to delivering high-quality travel gear, car protection, and pet essentials to you and your four-legged companions as quickly and safely as possible.
Please read our full shipping policy below for details on processing times, delivery estimates, and order tracking.
Free Standard Shipping
We are proud to offer FREE Standard Shipping on all orders over $50!
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Orders under $50: Flat-rate standard shipping of $4.99.
Processing & Delivery Times
Our delivery timeframe consists of two parts: Processing Time and Shipping Time.
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Order Processing Time: 1 to 3 business days (Monday–Friday). During this time, your order is verified, quality-checked, packaged, and dispatched.
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Standard Shipping Time: 7 to 12 business days.
Estimated Total Delivery Time: 8 to 15 business days from the date your order is placed.
Note: Delivery times are estimates and may vary slightly during peak holiday seasons, severe weather events, or carrier delays beyond our control.
Order Tracking
Once your order has been packaged and shipped, you will automatically receive a Shipping Confirmation Email containing your tracking number.
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Please allow 24–48 hours for tracking updates to populate on the carrier’s system after receiving your tracking code.
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You can track your package directly through the link provided in your email or on our Track Your Order page.
Multiple Item Shipments
To ensure you receive your items as quickly as possible, products in the same order may occasionally be shipped in separate packages from different distribution facilities. If this happens, you will receive separate tracking numbers for each package at no extra charge.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address entered at checkout is correct and complete.
If you notice an error in your address, please contact us immediately at roverandwhiskers@gmail.com within 1 hour of placing your order. Once an order has entered processing or has been dispatched, we are unable to modify the destination address, and Rover & Whiskers is not responsible for packages delivered to an incorrectly provided address.
Lost, Stolen, or Delayed Packages
Rover & Whiskers is not liable for packages that are marked as "Delivered" by the courier but reported missing or stolen.
If your tracking status shows that your package was delivered but you have not received it:
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Check around your entryways, porch, garage, and with neighbors or building management.
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Wait 24 hours, as courier status updates can occasionally occur slightly ahead of physical delivery.
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Contact the local delivery carrier with your tracking number to initiate a search inquiry.
If your tracking has not updated for more than 10 consecutive business days, please email us at roverandwhiskers@gmail.com so we can assist in investigating or sending a replacement.
Contact Us
If you have any questions regarding your order status or shipping, please reach out to our team at roverandwhiskers@gmail.com. We are always happy to assist!
